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1. Terms of Use

1.1 Who we are and what these Terms cover

Gradian is operated by Gradian (also trading as Gradian Media Technologies), a sole proprietorship based in Gomti Nagar, Lucknow, Uttar Pradesh, India (“Gradian”, “we”, “us”, “our”). These Terms of Use (“Terms”) are a legal agreement between you and Gradian for the Gradian website, the Gradian studio in your browser, our accounts and billing, and the software we publish for download, including Gradian for DaVinci Resolve (together, the “Service”). Section 4 adds terms for downloadable software, Section 2 is our Privacy Policy, and Section 6 covers billing and refunds. They form part of these Terms.

“Content” means everything you bring to or create with the Service: video, audio, images, captions, transcripts, style settings, projects, custom presets, word corrections and exports.

1.2 Accepting these Terms and changes to them

By creating an account or using the Service you agree to be bound by these Terms. If you do not agree, do not use the Service. We ask you to accept the Terms the first time you use the studio, and again when we make a material change.

We may update these Terms to reflect new features, legal requirements or how the Service works. The “Last updated” date at the top shows the current version. For material changes we will show a notice in the Service or email you at the address on your account, and the changes apply from the date stated in the notice. If you keep using the Service after that date you accept the new Terms. If you do not agree, you can stop using the Service, cancel any subscription (Section 1.10) and ask us to delete your account (Section 2.9).

1.3 Eligibility and minimum age (12+)

You also confirm that you are legally able to enter a binding contract (or have a guardian who has agreed for you), that you are not barred from using the Service under any applicable law, and that, if you use the Service for an organisation, you have authority to accept these Terms for it.

1.4 Your account and its security

• Sign-in is provided by our authentication provider (Clerk), including sign-in with Google or a verified email address. Give us accurate information and keep it up to date.
• You are responsible for everything done through your account, including connections you authorise from other software (such as the DaVinci Resolve plugin). Keep your sign-in methods and devices secure and tell us promptly at ronanatomos@gmail.com if you think someone else has accessed your account.
• One person per account. Do not share, sell, rent or transfer your account or its paid plan, and do not create several free accounts to get around usage limits.
• You can disconnect every plugin connection on your account at any time from the Connect page (“Disconnect all”). Doing this also ends open plugin windows.
• We may suspend or restrict an account that we reasonably believe is compromised, used abusively, or in breach of these Terms (Section 1.16).

1.5 The Service

Gradian is a creative studio that runs mostly in your browser. Depending on your plan and the features available at the time, it includes:

• Video studio: automatic speech-to-text captions in supported languages, an editable transcript and timeline, word-level timing, animated and kinetic caption presets, a caption Style editor (beta), optional audio clean-up, re-captioning of a single line, and export of your video with captions in your browser.
• Image tools: on-device background removal and editing, and optional AI upscaling and inpainting.
• Gradient Studio: retired. Projects you made earlier stay in your local library, where you can rename or delete them.
• Software for download: Gradian for DaVinci Resolve, described in Section 4. Other downloads may be announced as “coming soon” and are not part of the Service until released.

The languages and scripts we support, and how well each is supported, differ. Some are labelled beta, which means they are early and less accurate. Features, presets, limits and supported languages change over time. Features marked beta or preview are provided as they are, may change or be removed, and may contain errors.

1.6 How the Service processes your Content

Transcription and AI text features are run for us by Gradian SyncPulse™, a pipeline that uses a third-party AI inference provider (see Section 2.5). We send these providers only what is needed to return a result, we do not sell your Content, and we do not use your Content to train AI models or allow others to do so on our behalf. Providers handle data under their own terms, which apply in addition to these Terms.

1.7 Transcription allowance and usage

• Each plan includes a monthly allowance of transcription minutes. The current allowances are shown on our Pricing page and in Settings. Unused minutes do not roll over, and the allowance resets each calendar month (UTC).
• Use is counted in seconds of audio sent for transcription. A request of less than 10 seconds is counted as 10 seconds, and long recordings are split into segments that overlap slightly at the joins, which counts toward your use. Re-captioning a single line is also a request and counts the same way.
• Editing, styling, previewing, exporting and audio enhancement on your device do not use transcription minutes.
• There are no automatic overage charges. When your allowance is used up you can wait for the next month, change plan, or buy extra minutes where we offer them (for example, on the Custom plan).
• If a request is processed, it counts even if you close the page or lose your connection before the result arrives. We do not retry automatically, so a lost response is not charged twice. We may refund or restore minutes for failures that are our fault, at our discretion and where we can verify them.
• We may apply fair-use and rate limits to protect the Service. We may change the free allowance and other limits for new usage, but we will not reduce the allowance of a plan during a period you have already paid for.

1.8 Accuracy of captions, and your responsibility

Captions are generated by statistical AI models and by automatic spelling, script and language conversion. They can contain mistakes, including wrong or mis-spelt words, missed words, wrong names, numbers and technical terms, wrong timing, and errors when several languages are mixed or when words are shown in a different script (for example, Hinglish shown in Roman letters). Accuracy depends on recording quality, language, accent and speech clarity. Background noise, clipping, room echo, music and distant microphones reduce it. Recording-quality warnings are estimates, not guarantees, and we do not promise any level of accuracy.

You are responsible for reviewing and correcting captions, names, numbers and timing before you publish or rely on them. Do not rely on captions alone where an error could cause harm, such as medical, legal, safety or emergency information. If you must meet accessibility or broadcast caption standards, you are responsible for checking that your final captions meet them.

Optional audio enhancement runs on your device. It can reduce noise, clarify speech and reduce room echo, but it can also introduce artefacts, and it cannot recover sound the microphone never captured or reliably remove background music. Cleaner-sounding audio does not always give better captions, so compare the Original and Enhanced audio before choosing which to use for transcription. Enhancement does not use transcription minutes, but submitting audio for transcription does. Exported videos keep your original audio. Enhanced audio saved with a project is stored on your device and can be lost if your browser storage is cleared.

When you correct a word, Gradian can remember the correction for your account and language and use it to improve later captions for you. You can ask us to delete these corrections at any time.

1.9 Plans, subscriptions and billing

• Plans. The Service has a Free plan and paid plans: Creator, Studio, Studio Pro, and a Custom plan, where you build your own plan from a base plan plus add-ons such as caption preset packs and extra transcription minutes. Features and allowances for each plan are shown on the Pricing page.
• Recurring billing. Paid plans are billed in advance each month or year (whichever you choose) and renew automatically at the then-current price until you cancel. Custom plans are billed monthly.
• Payment provider. Payments are processed by Dodo Payments. We do not receive or store your full card or bank details. Dodo may carry out its own fraud and compliance checks and its terms apply to the payment itself.
• Prices, currency and tax. Prices, your currency and any applicable taxes are calculated by our payment provider and shown at checkout before you pay. Regional pricing may apply depending on where you are.
• Price changes. We may change prices for future billing periods. We will tell you in advance, and a change applies from your next renewal. You can cancel before then.
• Failed payments. If a renewal payment fails or a subscription is put on hold or paused by the payment provider, we may suspend paid features and return your account to the Free plan until payment succeeds.
• Changing plan. You can upgrade or change plan from the Pricing page. The provider shows any amount due or credit before you confirm. Your new allowances apply from the time the change is confirmed.
• Plan access. Your plan is attached to your Gradian account and determines what you can use. Your name, username or email address never grants a plan.

1.10 Cancelling your subscription

• You can cancel at any time yourself, with one action, from Settings (Overview) or your Account page. You do not need to contact us or give a reason.
• Cancelling stops renewal. Your paid plan continues until the end of the period you have already paid for (the end of the month for a monthly plan, or of the year for an annual plan). At that point your account returns to the Free plan automatically. Your plan does not end early because you cancelled, and you are not charged again.
• Your Content stays where it was. Local projects remain on your device. If you return to the Free plan, features and allowances that are only part of paid plans stop being available.
• If you start a new subscription after cancelling, the cancellation no longer applies and the new plan renews as normal.
• Cancelling a subscription does not delete your account (see Section 2.9), and it does not by itself give you a refund (see Section 6).

1.11 Your Content and our intellectual property

You own your Content. You keep all rights in the images, audio, video, transcripts and other material you upload, create or export with Gradian, and in the captions and exports you make. We do not claim ownership of them.

You give Gradian a limited, worldwide, non-exclusive, revocable licence to host, process, transmit and display your Content only as needed to provide the Service to you, for example to transcribe audio you submit, store your account data and project details, and apply your styles. The licence ends when the Content is deleted, except for copies held for a short time in the ordinary course of backups, or where we must keep it by law. We do not use your Content for advertising or to train AI models.

We own the Service. Gradian, its software, design, caption presets, motion and style systems, brand and documentation belong to us or our licensors and are protected by law. We give you a personal, non-exclusive, non-transferable right to use the Service under these Terms. You may use the captions and exports you create with the Service in your own work, including commercially, subject to the next paragraph.

Fonts and third-party assets. Some fonts and assets in the Service are licensed to Gradian for use inside the Service, and we may not be able to pass on rights to use them elsewhere. If you move your captions into other software, you are responsible for making sure you hold the right licences for any fonts you use there. Fonts we offer to install for you are free fonts published under open licences.

Feedback. If you send us ideas or suggestions, we may use them without obligation to you, but we will not use your Content in doing so.

1.12 Rights in what you upload, and copyright complaints

You confirm that you own, or have all permissions needed for, the Content you upload or process, and that it does not infringe anyone's rights or break any law. You are solely responsible for your Content and for what you publish with it.

If you believe Content processed through the Service infringes your rights, contact us (Section 5) with: your contact details; what the work is and where you hold rights; where the material is; a statement that you believe the use is not authorised; and a statement that your information is accurate. We may remove or disable access to material we believe in good faith infringes rights, and may end the accounts of people who repeatedly infringe. We act on complaints as an intermediary under the Information Technology Act, 2000 and the rules made under it.

1.13 Acceptable use

You agree not to use the Service, or let anyone else use your account, to:

• break any law, including Indian law and the law where you live, or help anyone else to do so;
• upload or process material that infringes copyright, trademark, privacy, publicity or other rights, or that you have no right to use;
• create or share content that is unlawful, defamatory, harassing, hateful, or that promotes violence or self-harm, or that includes sexual content involving minors (which we report to the authorities);
• impersonate a person or organisation, or create captions or media to deceive people about who said or did something, or to commit fraud;
• attempt to avoid or exceed usage limits, transcription allowances or rate limits, including by creating several accounts, sharing accounts, or automated or scripted access to our interfaces without our written permission;
• scrape, copy or resell the Service, its presets or its outputs as a competing service, or use the Service to build or train a competing speech or caption model;
• reverse-engineer, decompile or try to extract the source code of the Service or its software, except to the extent the law allows despite this restriction;
• probe, scan or test the security of the Service, or interfere with it or its users, for example by denial-of-service attacks, abusing the local plugin connection, or spreading malware or phishing material, unless we have agreed to it in writing. If you find a security problem, please report it to us (Section 4.10) rather than using it;
• remove or hide notices of ownership, or use our name or brand in a way that suggests we sponsor or endorse you without our consent.

We may investigate suspected breaches and may remove content, limit features, suspend or end accounts, and report unlawful activity to the authorities.

1.14 Third-party services, trademarks and links

The Service relies on third-party services such as sign-in, payment, hosting, database, AI processing and font delivery (listed in Section 2.5). Their terms and privacy policies apply to your use of them. We are not responsible for services we do not control, or for websites we link to.

DaVinci Resolve is a trademark of Blackmagic Design Pty Ltd. Adobe and Premiere Pro are trademarks of Adobe Inc. Windows and WebView2 are trademarks of Microsoft Corporation. Google, Google Fonts and Google sign-in are trademarks of Google LLC. Gradian is independent of these companies and is not sponsored or endorsed by them. Their names are used only to describe what our software works with.

1.15 Availability and changes to the Service

We work to keep the Service available but we do not promise it will always be uninterrupted, secure or error-free. We may carry out maintenance and may change, limit or discontinue any feature (as we did with Gradient Studio), giving reasonable notice where practicable. Paid features we withdraw during a period you have paid for will, at your request, be refunded for the unused part of that period unless we replace them with something reasonably equivalent. Because your projects are stored in your browser by default, back up anything important (see Section 3).

1.16 Suspension and ending your use

• By you: you can stop using the Service at any time, cancel your subscription (Section 1.10), and ask us to delete your account (Section 2.9).
• By us: we may suspend or end your access, with notice where practicable, if you materially or repeatedly breach these Terms, if payment cannot be collected, if we must do so by law, or if your use creates a security or legal risk for us or others. Where we end a paid plan because of our own convenience rather than your breach, we will refund the unused part of the paid period.
• What happens next: your right to use the Service ends, and paid features stop. Sections that by their nature should continue (including content ownership, limits of liability, indemnity, governing law, and unpaid amounts) continue after the Terms end.

1.17 Disclaimers

To the maximum extent permitted by law, the Service is provided “as is” and “as available”. We do not give any warranty, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy of captions or translations, or that the Service or any download will be uninterrupted, error-free, virus-free or compatible with your devices or other software. Nothing in these Terms limits any right you have under law that cannot be excluded, including consumer protection law.

1.18 Limitation of liability

To the maximum extent permitted by law, Gradian will not be liable for any indirect, incidental, special, consequential or punitive loss, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or connected with the Service, even if we were told it was possible. Our total liability to you for all claims relating to the Service is limited to the fees you paid us in the 12 months before the event that gave rise to the claim. This does not limit liability that cannot be limited by law, for example for fraud, or for death or personal injury caused by negligence.

1.19 Indemnity

You agree to defend and compensate Gradian and its owner, contractors and service providers against claims, losses and reasonable costs (including reasonable legal fees) that arise from your Content, your breach of these Terms or the law, or your infringement of someone else's rights, except to the extent the claim was caused by us.

1.20 Governing law and disputes

These Terms are governed by the laws of the Republic of India. Before starting a formal claim, please contact us (Section 5) so we can try to resolve it; most issues can be settled that way. Any suit, action or proceeding arising out of these Terms will be brought exclusively in the competent courts of Lucknow, Uttar Pradesh, India. If you are a consumer, nothing here removes any right or remedy you have under the mandatory consumer protection law of the place where you live.

1.21 General

• Whole agreement. These Terms (including Sections 2 to 6) are the entire agreement between you and Gradian about the Service and replace earlier versions.
• If part is unenforceable, the rest continues, and the unenforceable part is replaced with the closest enforceable one.
• No waiver. Not enforcing a right is not a waiver of it.
• Assignment. You may not transfer your rights under these Terms. We may transfer ours as part of a sale or reorganisation of our business, or to a successor, and will tell you if this affects your data.
• Events beyond our control. We are not responsible for failures caused by events outside our reasonable control, including outages of internet, hosting, payment or AI providers.
• Notices. We may give you notice by posting in the Service or by email to the address on your account. You can contact us at the details in Section 5.
• Language. These Terms are written in English. Translations are for convenience, and the English text prevails.

2. Privacy Policy

2.1 Who we are and what this covers

This Privacy Policy explains how Gradian (Gradian Media Technologies, a sole proprietorship at Gomti Nagar, Lucknow, Uttar Pradesh 226010, India) collects, uses, shares and protects personal data when you use the Gradian website, studio and downloadable software. For the purposes of the Digital Personal Data Protection Act, 2023 (India) (“DPDP Act”), Gradian is the Data Fiduciary for the personal data described here. We also aim to follow good international privacy practice.

2.2 What we collect, and why

We do not collect your video or image files unless you choose an AI image tool, we do not collect precise location, and we do not use advertising or cross-site tracking.

2.3 How we use personal data

• To provide, run and improve the reliability of the Service, including generating captions and applying your plan and allowance.
• To process payments and cancellations and keep financial records.
• To keep the Service and its users safe: preventing fraud, abuse and security incidents, and enforcing these Terms.
• To contact you about your account, billing, security, changes to the Service or these policies, and to reply to your messages.
• To meet legal obligations and respond to lawful requests.

We do not sell your personal data, we do not use it for advertising, and we do not use your Content to train AI models.

2.4 Consent and legal basis

We process your personal data with your consent, which you give when you accept these Terms and use the features described here, or where the DPDP Act allows processing for specified lawful uses, such as providing a service you asked for, meeting legal obligations, or responding to security incidents. You can withdraw consent at any time by contacting us (Section 2.9); withdrawing may mean we can no longer provide parts of the Service, and it does not affect processing already done. If you use the Service from outside India, we process your data to perform our contract with you, for our legitimate interests in running and securing the Service, to meet legal obligations, and with your consent where it is required.

2.5 Who we share data with (subprocessors)

We use these service providers to run the Service. They handle personal data on our behalf and are limited to what they need to do their job:

We may also share data where the law requires it or to respond to valid legal process; to protect the rights, safety or security of Gradian, our users or others; and with a successor if our business is sold or reorganised (we will tell you, and this policy will continue to protect your data unless you are told otherwise). We do not share personal data with advertisers.

2.6 Where your data is processed

Our providers operate globally, so your data may be processed in countries other than where you live, including outside India. We use providers that protect data in transit and at rest and are bound by their own privacy and security commitments. The DPDP Act allows transfers of personal data outside India except to countries the Government of India restricts by notification, and we will comply with any such restriction. If you are in the European Economic Area, the United Kingdom or elsewhere with transfer rules, we rely on the safeguards our providers offer for those transfers.

2.7 How long we keep data

Backups and logs may keep data for a short further time before they are overwritten. Where the law requires us to keep something, we keep only that.

2.8 Security

We protect personal data with measures that include encryption in transit, access limits, rate limiting, storing plugin sign-in tokens only as one-way hashes, short-lived single-use sign-in codes and links, signed and limited sessions for the plugin window, and restricting what the plugin's local connection will accept. No system is perfectly secure. If a personal data breach affects you, we will notify you and the Data Protection Board of India as the law requires.

2.9 Your rights and how to use them

Under the DPDP Act, and where other laws apply to you, you have the right to:

• get a summary of the personal data we process and who we share it with;
• have inaccurate or incomplete data corrected, completed or updated;
• have your personal data erased, unless we must keep it by law, and have your account closed;
• withdraw consent at any time;
• have your grievance addressed (Section 5), and nominate another person to exercise your rights if you die or cannot act;
• if you are in a place where it applies, object to or restrict some processing, and receive your data in a portable form.

To use a right, email ronanatomos@gmail.com from the address on your account (we may need to verify it is you). Most account data can be corrected yourself in Settings. We respond within the timelines in Section 5. Deleting your account removes your account record, plan, saved settings, synced project details and plugin connections; local projects stored in your browser are not on our servers, so you delete them on your device. If you are not satisfied with how we handled a complaint, you may approach the Data Protection Board of India once you have used our grievance process.

2.10 Children

Gradian is for people aged 12 and over. We do not knowingly collect personal data from children under 12 and will delete it if we learn we have. Accounts for people aged 12 to 17 require the consent of a parent or guardian (Section 1.3). We do not track or monitor the behaviour of minors, and we do not show them targeted advertising. A parent or guardian can ask us to access, correct or delete a minor's data using the contact details in Section 5.

2.11 Automated processing

Captions, translations, corrections and audio enhancement are produced automatically, as described in Section 1.8. We do not use them to make decisions about you that have legal or similarly significant effects.

2.12 Changes to this policy

We may update this policy. We will change the “Last updated” date and, for material changes, tell you as described in Section 1.2. Questions about it can be sent to ronanatomos@gmail.com.

3. Cookies & On-Device Storage

3.1 What we store on your device

Gradian keeps some information in your browser. We use it to keep you signed in, protect the Service, and remember your work and preferences. We do not use advertising cookies or cross-site tracking.

Fonts are loaded from Google Fonts, which means your browser contacts Google's servers and Google can see your IP address and the fonts requested.

3.2 Your projects live on your device

3.3 Controlling storage

You can delete cookies and site data in your browser settings. Blocking essential cookies will stop sign-in from working. Preferences can be changed in Settings, and you can delete projects from your library at any time.

4. Downloads & Plugin Licence

4.1 What this section covers

This section applies to software you download from Gradian: today, Gradian for DaVinci Resolve (the installer, the Resolve script and the Gradian window it opens), and any other downloadable software we release later. Software announced as “coming soon” (for example, a Premiere Pro plugin or a Windows app) is not covered until it is released with its own notes. The rest of these Terms apply as well.

4.2 Your licence

We give you a personal, non-exclusive, non-transferable, revocable licence to install and use the software on computers you own or control, to caption your own projects. Signing in to the plugin needs an eligible paid plan, as shown on the Downloads and Pricing pages. You may not sell, rent, sublicense, repackage or distribute modified copies of the software, remove its notices, or reverse-engineer it except as the law allows. You may share our official download page, but not a changed installer.

4.3 Requirements and what the installer does

• Windows 10 or 11, DaVinci Resolve Studio (with scripting available), and Python as Resolve requires.
• It installs for your user account only, with no administrator rights: the Gradian window in your local programs folder, and the Gradian script into Resolve's own scripts folder. It adds an entry to Windows “Installed apps” so you can uninstall it. It does not install a background service.
• Uninstalling removes the window, the script and the saved connection and window settings.

4.4 Unsigned installer, and checking your download

4.5 How the plugin connects, and what it can touch

• Sign-in. The plugin shows a short code and opens your normal browser, where you sign in to Gradian and approve it. It never sees your password or sign-in provider details. Its sign-in token is stored on your computer encrypted with Windows data protection for your user account.
• A locked window. The Gradian window is limited to the caption studio. It cannot open your account, billing or other pages, and links outside Gradian open in your normal browser.
• A local connection only. The plugin runs a connection on your own computer (127.0.0.1) that only the Gradian window can use. It is protected by a one-time key and refuses requests from other websites or computers.
• What it reads. The name, length, frame rate and size of your current timeline, and a preview video of that timeline rendered by Resolve for the window to show. That preview stays on your computer; only audio and caption text are sent for processing, as in Section 1.6.
• What it changes. When you click Send, it adds new tracks above your footage with your captions (a styled overlay, editable titles, or an SRT subtitle track, as you choose). With “Replace captions sent earlier” it replaces only items Gradian placed before. It does not delete or edit your existing clips.
• Your project. Resolve projects can be complex and versions behave differently. Save your project and keep backups before sending captions. You are responsible for your Resolve project and its contents.

4.6 Fonts

For editable Text+ titles, the plugin can install the free fonts your captions use into your user fonts, downloading them from Google Fonts. You can turn this off with “Skip font install”. It installs only free fonts published under open licences, never fonts that need a paid licence, and Resolve may need to be restarted before new fonts appear. Some Gradian presets use fonts we do not distribute; those fall back to a similar font. You are responsible for holding the right licences for fonts you use in your own productions.

4.7 Updates, disconnecting and removal

To update, install the newer version from the Downloads page over the old one. We may stop supporting or block older versions for security or compatibility reasons. You can disconnect the plugin at any time from the Connect page on your account (“Disconnect all”), which ends every plugin sign-in and open plugin window, and you can uninstall it from Windows settings.

4.8 Third-party software

The software works with DaVinci Resolve (Blackmagic Design) and uses the Microsoft Edge WebView2 runtime. These, and open-source components included in our software, are provided under their own licences, which apply to them. We are not affiliated with Blackmagic Design, Adobe or Microsoft.

4.9 No warranty for downloads

Downloadable software is provided “as is” under Sections 1.17 and 1.18. We do not promise it will work with every version of Resolve or Windows, or that it will not interfere with other software. We test it, but you should back up your work.

4.10 Reporting a security problem

If you find a security issue in the Service or our software, please email ronanatomos@gmail.com with the details. Please give us reasonable time to fix it before you make it public, and do not access other people's data or disrupt the Service while testing.

5. Contact & Customer Grievance Redressal Policy

In accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the DPDP Act, 2023, Gradian has a Grievance Redressal mechanism. Use it for questions about your account, privacy, billing, content, or copyright, and to use your data rights.

How to raise a grievance or contact us

Please tell us the email address on your account, what happened, and what you would like us to do. For data requests, write from your account email so we can verify it is you. Never send us your password or full card number.

Acknowledgment & resolution timelines

• Acknowledgment: every grievance is acknowledged within 24 to 48 hours with a unique reference number.
• Standard resolution: technical, account and billing issues are resolved within 3 working days.
• Complex matters: complex statutory or data requests are resolved within 7 to 14 working days, with progress updates while we work on it.
• Escalation: if you are not satisfied with our answer, reply to the same thread asking for a review. If it is still unresolved, you may approach the relevant authority, including the Data Protection Board of India for personal data matters, or the consumer forum with jurisdiction.

6. Refunds, Billing & Dispute Policy

6.1 Refund policy

Payments for Gradian subscriptions, add-ons and other paid services are final and non-refundable once a billing period begins. Paid plans give you immediate access to transcription allowances and compute-heavy features, so we do not give prorated refunds for part of a billing period, unused minutes, or a plan you chose not to keep using.

We do refund (or correct) in these cases:

• Duplicate or wrong charges, such as being charged twice for the same period or an amount that does not match what you were shown at checkout.
• Charges after a cancellation that was confirmed before the renewal date.
• Paid features we withdraw or end for our own reasons during a period you paid for (Sections 1.15 and 1.16), for the unused part of that period.
• Where the law requires a refund, including your statutory consumer rights, which these Terms do not take away.

6.2 Cancelling

You can cancel renewal at any time from Settings (Overview) or your Account page, as described in Section 1.10. You keep your paid plan until the end of the period you have paid for and your account then returns to Free automatically. Cancelling before the renewal date means you are not charged again. A renewal that has already been charged is covered by Section 6.1.

6.3 How billing works

• Subscriptions are billed in advance and renew automatically until cancelled. Annual plans renew yearly.
• Prices, currency and taxes are shown at checkout and may vary by region. Taxes are calculated by our payment provider.
• If a renewal payment fails, the provider may retry. Paid features may pause or end until payment succeeds (Section 1.9).
• We tell you in advance about price changes, which apply from your next renewal.
• Receipts and invoices are provided by our payment provider. You can ask us at the contact in Section 5 if you cannot find one.

6.4 Billing problems and dispute resolution

If you see a billing error, a duplicate charge, a charge you do not recognise, or a service outage, contact us first at ronanatomos@gmail.com. Give the account email, the date and the amount. We look into legitimate billing errors and resolve them in good faith within 3 business days, and refunds go back to the original payment method through our payment provider; the time it takes to show in your account depends on your bank.

Please contact us before raising a chargeback with your bank. We may suspend an account while a chargeback is investigated and may end it if a chargeback is made for a charge that was properly due. Disputes that we cannot settle are handled under Section 1.20.